FAQ

How can I make my first purchase?

It is very simple, as you explore the SHOP, click in the option “Add to basket” of the items you want to buy; everything you buy will be stored in your SHOPPING CART. Here you can see all your products and when you want to finish shopping click in “PLACE ORDER”; you must complete the deliveryaddress and payment method, clicking in “CHECK OUT”.
Upon completion, you will receive an e-mail with the order confirmation and the order shall be processed and sent in due course.

Which are the delivery costs of e-shop orders?

The delivery costs for orders to any territory in peninsula Iberica Spain are 6€ (VAT incl.).

International Orders are according products weight, around 2€/kg
Shipping in peninsula Iberica Spain is free on orders over 25€

¿Qué métodos de paWhich payment methods are accepted in the shop?

We accept bank transfer, Paypal and credit/debit card payments.

What happens exactly upon checking out?

Just after placing the order, you will receive an order confirmation by email. After processing the order in our database, the package will leave our storehouse on the same day or, at the latest, the first business day after.

Which is the delivery timeframe?

In Rafael Salgado we are committed, upon placement of order, to delivering it to you within 24 hours in the Community of Madrid and 72 hours in the Peninsula in Spain and the Balearic Islands.

For European Orders -1 week

Will I receive an invoice for my order?

Yes. You will receive it with your order. If you wish to do so, you can request an invoice at [email protected] and we will send it to you by email or postal mail.

¿Es seguro comprar en la tienda de interIs it safe shopping in your e-shop? Are my data protected?

Your data will be processed confidentially and will be encrypted with SSL (Secure-Socket-Layer). The encrypted information of the order and details such as name, address, credit card or bank will not be read by any third parties.

Can I get discounts

Yes. We have the Permanent Discount Programme (PDP), with which you will accumulate olives withthe purchase of any product and, later, you will be able to pay with them in all your future purchases in our e-shop.
Visit this link for further information.

In addition, you can get special discounts in future promotionsentos especiales en promociones futuras.

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